Shipping and Delivery
What are the shipping costs of my order?
We apply the following shipping costs.
Flat rate of €7,87 including VAT
Free shipping from €150,00
EU zone 1 (see https://www.postnl.nl/tarieven/zone-indeling/ for included countries)
Flat rate of €23,60 including VAT
EU zone 2
Flat rate of €30,25 including VAT
Flat rate of €41,50 including VAT
In which countries can I have my order delivered?
We ship to all countries. Shipping costs may differ per country.
What is the delivery time of my order?
Gomes Esser Design BV sends all packages with PostNL. We always try to ship your order as quickly as possible under the following conditions:
Shipment within 1-7 working days at home
Delivery 6 days a week (Monday, Tuesday, Wednesday, Thursday, Friday and Saturday).
I am not at home. Where can I find my order?
After the free second or third delivery attempt at home, PostNL will leave a message in your mailbox. The order can be delivered to the neighbours or a PostNL collection point.
Delivery to a different delivery address (gift)
Are you not at home to receive the package, or are you giving your purchase as a gift? Then you can choose to have the order delivered to an address other than the billing address.
Has your order been delayed?
PostNL will contact you if your order is delayed. If this does not happen, we would like to ask you to contact us by phone at +31 (0) 627225849 or +31 (0) 620464358.
Is your order unexpectedly not available?
If an item is unexpectedly not available, we will inform you within 5 working days. We will transfer the paid amount to the account number used within 7 days. We constantly monitor our online assortment with the greatest possible care. Unfortunately it can happen in exceptional cases that during the processing of the order it appears that an item is no longer in stock. In this case the purchase amount of the item, including shipping costs, will be refunded within 7 days.
Has your order not been delivered/ has been delivered incorrectly?
If your delivered order does not match with the order you placed, you can contact Gomes Esser Design BV. You can contact Gomes Esser Design at firstname.lastname@example.org or by phone at +31 (0) 627225849 // +31(0) 620464358.